Receptionist (m/f/d)

We are looking for a receptionist with love for the job, joy in working with the guest and the motivation to inspire the guest again and again.

The reception is the central contact point for our hotel and restaurant guests. You advise, sell and organize the next hotel stay of our guests, you inform the other departments and arrange important appointments and say goodbye to the guest at check-out.

In addition to the professional work at the reception, you will actively contribute to the design of our operation;
You will help maintain our online presence and booking platforms, organize and design our internal employee knowledge database, be involved in planning and executing events and meetings, ensure flawless preparation for the next day and contribute ideas for marketing campaigns and hotel offers.

We are always open to new input, offer freedom and support the commitment of creative employees. Team spirit is very important to us and is considered a prerequisite - the joint success confirms our philosophy.

You already feel addressed? Then we look forward to your meaningful application.

Tasks

Acceptance and booking of room and restaurant reservations
Welcoming and checking-in of hotel guests
Contact person for hotel guests
Check-out and billing of departures
Telephone guest service
Processing of e-mails
Maintenance of our digital knowledge platform
Creation of food and beverage menus and print media

Qualifications

You have successfully completed your training as a hotel specialist or hotel management assistant
You are highly motivated You enjoy working in a team You have a good command of spoken and written German and English, other foreign languages are an advantage
Excellent manners and communication skills are a matter of course for you
You are proficient in working with Microsoft Office and Protel and have a quick grasp of other programs
A well-groomed appearance
Ability to work in a team
Punctuality, reliability and loyalty